The 2017 TAP Customer Service Satisfaction Survey included 28 central administration units, across areas led by a vice president, vice provost, executive director, or chancellor. Its aim was to enhance the culture of service in UW’s central administration units, and to learn and understand customer needs and expectations.

Survey respondents were also able to provide comments and offer special recognition to departments that have provided exceptional customer service. The survey received an 11% participation rate. 
Click on the unit name below to learn more about its results. This list of units and services is accurate as of February, 2017. Have questions about the survey process? See our FAQs.

 Unit Services being surveyed


Academic Personnel

  • Employee relations, academic
  • Equal Opportunity and affirmative action
  • Policy and procedure guidance
  • Training and consultation
  • Visa processing and guidance

Capital Planning & Development

  • Capital Projects
  • Real Estate
  • University Architect
  • Innovation Learning
  • Innovation Strategy
  • Innovation Transfer
Compliance & Risk Services
  • Equipment insurance
  • Worker's compensation claim services
Continuum College
  • Development of new fee-based programs
  • Management of fee-based programs
Enrollment Management
  • Admissions
  • Financial Aid
  • International Student Services
  • University Registrar
EVPFA Administrative Units
  • Business Diversity purchasing awareness
  • Environmental sustainability programs and outreach
  • Organizational Excellence (OE) consulting
  • Student sustainability engagement and experience
External Affairs
  • UW Video
Executive Office
  • Finance, HR & Administration (shared business support)
  • President/Provost Attendance Request form
F2 Creative Communications
  • Design and Web
  • Mailing
  • Printing and Copying
F2 Facilities
  • Building Services
  • Campus Operations
  • Facilities Maintenance and Construction
  • Transportation Services
F2 Financial Management (Controller's Office)
  • Banking and Accounting Services
  • Contracting, purchasing and payment services
  • Global Operations Support
  • Payroll and tax administration
  • Records management & compliance services
  • Reimbursement for UW travel
  • Tax compliance for UW

F2 Research and Student Accounting

  • Grant and Contract Accounting
  • Student Fiscal Services
F2 Treasury
  • Asset Liability Management (ALM)
  • Treasury operations
Global Affairs
  • Global travel security management
  • Support for international agreements and delegation visits
  • UW Study Abroad
Graduate School
  • Academic affairs and planning
  • CORE programs/professional development
  • Fellowships and awards
  • Graduate Enrollment Management Services (GEMS)
  • Graduate Opportunities and Minority Achievement Program (GO-MAP)
Health Sciences Administration
  • Health care services
  • Health sciences facilities support
  • Health sciences shared services support
  • Safety and environmental support
Human Resources (UWHR)
  • Benefits Office
  • Campus recruitment and staff employment services
  • Employee relations, human resources
  • Professional and Organizational Development 
  • Worklife and UW Carelink
  • Wired network services
  • UW NetID
Libraries/Digital Initiatives
  • Library services
Office of Planning and Budgeting
  • Budget process
  • Data and analysis
  • Management of state budget and policy
Office of Minority Affairs & Diversity (OMAD)
  • Success pathways for OMAD's student population
  • Collaborative for Research Education (CORE)
  • Human subjects review of new study applications
  • Sponsored Programs awards
  • Sponsored Programs proposals
  • Sponsored Programs subawards to external collaborators
Student Life
  • Academic and housing accommodations for students with disabilities
  • Counseling/intervention services for students at the counseling center
  • HUB Games
  • Husky Card
  • Intramural sports
  • UW Dining retail services
Undergraduate Academic Affairs
  • CLUE Drop-In tutoring center
  • IASystem course evaluations
  • ScorePak test scoring services
  • UW Testing Center
UW Bothell
  • Graduate School Academics
  • Graduate School Program Development
  • Graduate School Support Services
  • UW Bothell custodial services
  • UW Bothell digital communications
  • UW Bothell financial aid
  • UW Bothell printing and copier services
  • UW Bothell registration
  • UW Bothell safety services
UW Tacoma
  • Onboarding and transitioning high school students into college
  • Transition of students from lower division to upper division