Below are results for core services as identified by the unit.  Each chart shows mean scores for each of seven questions.  The seven questions include an overall question and performance in specific customer service areas.  Each question was rated on a scale from extremely unsatisfied to extremely satisfied.

  • Innovation Learning: Innovation experiences for students, faculty, staff, and community including ideathons, workshops, trainings, CoMotion MakerSpace, and events
  • Innovation Strategy: Innovation strategy and implementation for the UW in close partnership with units including: new public/private partnerships (such as Mobility Innovation Center), new funding models (such as Amazon Catalyst Fund), and incubating new innovation pedagogy models (such as urban@UW and Global Innovation Exchange)
  • Innovation Transfer: Startup development, incubation @ CoMotion Labs, Intellectual property development, mentoring, investment, networking, and commercialization

Acting on Results

CoMotion Heard You!

In response to survey results, here are a few of the improvements CoMotion is pursuing:

  • A new CoMotion website is currently under development with a launch set for Fall 2017. Our goal is to make information easier to find and more clearly provided in order to effectively communicate what we do, what services we provide, and the appropriate contacts.
  • Leadership is meeting with faculty, chairs, and deans to explain the direction of CoMotion strategy in the face of resource constraints. 
These changes should benefit customers and campus partners by:  
  • Continuing to educate the university about the roles of innovation strategy and learning, and core tech transfer offerings.
  • Sharing our services and managing expectations of CoMotion’s role and who we serve.
  • Managing expectations of our role and process and striving to meet the best outcome for all parties engaged.
  • Elevating the university’s reputation as a leader in innovation.    
CoMotion Service Ambassadors: Sara Burmeister, Maryn Gerdes