Below are results for core services as identified by the unit.  Each chart shows mean scores for each of seven questions.  The seven questions include an overall question and performance in specific customer service areas.  Each question was rated on a scale from extremely unsatisfied to extremely satisfied.


  • Admissions: Manages undergraduate recruitment, application, and application-related communications and services. Admits and enrolls undergraduate classes that meet UW application-pool and enrollment goals
  • Financial Aid: Assistance programs to  bridge the gap between UW costs and the financial resources of students and their families. Counsels students on available aid programs, maintaining eligibility, and payment option
  • International Student Services: Ensure Federal compliance on enrollment of F-1 and J-1 visa holders and maintain/update all SEVIS immigration records for enrolled undergraduate and graduate international students. Educate on benefits and restrictions of  F-1 and J-1 visas
  • University Registrar: Administrative resources to assist with enrollment process requests for registration, classroom assignments, transcripts, graduation, diplomas, data reporting, student record access requests, and enrollment certifications

Acting on Results

We heard you and are responding to your feedback!

The Provost has asked each unit to work on a plan for acting on their results. Action plans will be posted here in the fall.