Below are results for core services as identified by the unit.  Each chart shows mean scores for each of seven questions.  The seven questions include an overall question and performance in specific customer service areas.  Each question was rated on a scale from extremely unsatisfied to extremely satisfied.


  • Grant and Contract Accounting: Post-award budget (research) set-up, research award accounts receivable, financial reporting, and budget reconciliation at closing
  • Student Fiscal Services: Tuition payments, short-term loans, taxes, and direct deposit

Acting on Results

We heard you and are responding to your feedback!

The Provost has asked each unit to work on a plan for acting on their results. Action plans will be posted here in the fall.