Below are results for core services as identified by the unit.  Each chart shows mean scores for each of seven questions.  The seven questions include an overall question and performance in specific customer service areas.  Each question was rated on a scale from extremely unsatisfied to extremely satisfied.


  • Building Services: Provides daily custodial services to campus buildings (except UWMC, HFS and Athletics); regular project-based cleaning (e.g., windows and carpets). Manages UW recycling and solid-waste programs
  • Campus Operations: Maintain and operate critical building systems, including environmental systems and controls (HVAC), fire/life safety, elevator, utility systems, and high voltage distribution systems (Building Power)
  • Facilities Maintenance & Construction: Responsible for general maintenance, repair, alteration, and renovations of all campus facilities, including building interiors, exteriors, and grounds
  • Transportation Services: Transportation solutions for UW Seattle: parking, transit (U-PASS), biking, walking, shuttle services (Dial-a-Ride, Health Science Express, Night Ride, SLU Shuttle, and SCCA Shuttle) and fleet services (vehicles for departmental and student use)

Acting on Results

We heard you and are responding to your feedback!

The Provost has asked each unit to work on a plan for acting on their results. Action plans will be posted here in the fall.