Below are results for core services as identified by the unit.  Each chart shows mean scores for each of seven questions.  The seven questions include an overall question and performance in specific customer service areas.  Each question was rated on a scale from extremely unsatisfied to extremely satisfied.


  • UW NetID: Support to UW in creating and managing digital identities; i.e., authentication, accounts, email address, and other instances requiring unique identification. Different types of UW NetIDs to support different needs, including Personal, Shared, Temporary, and Admin UW NetIDs
  • Wired Network Services: Connections to UW-IT provisioned data wall ports support wired network access to UW campus, Internet, and various research networks

Acting on Results

We heard you and are responding to your feedback!

The Provost has asked each unit to work on a plan for acting on their results. Action plans will be posted here in the fall.