Below are results for core services as identified by the unit.  Each chart shows mean scores for each of seven questions.  The seven questions include an overall question and performance in specific customer service areas.  Each question was rated on a scale from extremely unsatisfied to extremely satisfied.

  • Collaborative for Research Education (CORE): Training on research administration and compliance
  • Human Subjects review of new study applications: Support during the human subjects review process for research applications
  • Sponsored Programs awards: Drafting, issuance, and negotiation of subawards under sponsored program awards; resolution of compliance items; information about status
  • Sponsored Programs proposals: Review of proposals that have been prepared and routed via eGC1; feedback and information about status; submission to sponsor
  • Sponsored Programs Subawards to external collaborators: Administrator trainings and informational updates, Assistant Professor Workshops, Retiree Trainings, retirement information sessions

Acting on Results

The Office of Research Heard You!

In response to survey results, here are a few of the improvements the Office of Research is pursuing:

  • The Collaborative for Research Education (CORE) team will assess the opportunities for more advanced, specialized trainings for research administrators, for example an "Advanced Budgeting" class they are developing in response to requests from campus.
  • The Human Subjects Division will gather input from researchers on the Consent Form Template, identify and analyze evidence-based best-practices for consent forms, and then develop and revise the template.
  • The Office of Sponsored Programs will pilot delegation of progress report submission to principal investigators to reduce the administrative layers involved with submission. OSP is also currently triaging a subset of industry funded new after-the-fact agreements to the OSP Contracts Team rather than having those agreements compete for time against proposal review. OSP will also take a risk management approach to agreement terms on confidentiality agreements, clinical trials agreements, and nonprofit sponsor awards to reduce negotiation and acceptance timeframe. 
These changes should benefit customers and campus partners by:  
  • Responsiveness to the training needs of researchers and increasing course offerings for specialized training 
  • Improving the "fit" of the Consent Form to account for a variety of researchers
  • Quicker turn-around   
Office of Research Service Ambassador: Linda Gamman