The 2017 TAP Customer Service Satisfaction Survey included 28 central administration units, across areas led by a vice president, vice provost, executive director, or chancellor. Its aim was to enhance the culture of service in UW’s central administration units, and to learn and understand customer needs and expectations.

Survey respondents were also able to provide comments and offer special recognition to departments that have provided exceptional customer service. The survey received an 11% participation rate. 
Beginning in Spring 2017, you will be able to click on the unit name below to learn more about each unit’s results. Have questions about the survey process? See our FAQs.

 Unit Services being surveyed


Academic Personnel

  • Training and consultation
  • Policy and procedure guidance
  • Visa processing and guidance
  • Employee relations, academic
  • Equal Opportunity and affirmative action

Capital Planning & Development

  • Real Estate
  • University Architect
  • Capital Projects
  • Innovation Transfer
  • Innovation Learning
  • Innovation Strategy
Compliance & Risk Services
  • Worker's compensation claim services
  • Equipment insurance
Continuum College
  • Development of new fee-based programs
  • Management of fee-based programs
Enrollment Management
  • Admissions
  • International Student Services
  • University Registrar
  • Financial Aid
External Affairs
  • UW Video
Executive Office
  • Finance, HR & Administration (shared business support)
  • President/Provost Attendance Request form
F2 Creative Communications
  • Design and Web
  • Printing and Copying
  • Mailing
F2 Facilities
  • Facilities Maintenance and Construction
  • Campus Operations
  • Building Services
  • Transportation Services
F2 Financial Management
  • Banking and Accounting Services
  • Contracting, purchasing and payment services
  • Records management & compliance services
  • Tax compliance for UW
  • Reimbursement for UW travel
  • Payroll and tax administration
F2 FM Global Operations
  • Global operations support

F2 Research and Student Accounting

  • Grant and Contract Accounting
  • Student Fiscal Services
F2 Treasury
  • Asset Liability Management (ALM)
  • Treasury operations
Global Affairs
  • UW Study Abroad
  • Global travel security management
  • Support for international agreements and delegation visits
Graduate School
  • Graduate Enrollment Management Services (GEMS)
  • CORE programs/professional development
  • Academic affairs and planning
  • Graduate Opportunities and Minority Achievement Program (GO-MAP)
  • Fellowships and awards
Health Sciences
  • Safety and environmental support
  • Health care services
  • Health sciences facilities support
  • Health sciences shared services support
Human Resources (UW HR)
  • Benefits Office
  • Campus recruitment and staff employment services
  • Worklife and UW Carelink
  • Professional and Organizational Development 
  • Employee relations, human resources
  • UW NetID
  • Wired network services
Libraries/Digital Initiatives
  • Library services
Office of Planning and Budgeting
  • Budget process
  • Management of state budget and policy
  • Data and analysis
Office of Minority Affairs & Diversity (OMAD)
  • Success pathways for OMAD's student population
  • Human subjects review of new study applications
  • Sponsored Programs proposals
  • Sponsored Programs awards
  • Sponsored Programs subawards to external collaborators
  • Collaborative for Research Education (CORE)
Strategy Management
  • Organizational Excellence (OE) consulting
  • Business Diversity purchasing awareness
  • Environmental sustainability programs and outreach
  • Student sustainability engagement and experience
Student Life
  • Husky Card
  • UW Dining retail services
  • Intramural sports
  • Academic and housing accommodations for students with disabilities
  • Counseling/intervention services for students at the counseling center
  • HUB Games
Undergraduate Academic Affairs
  • UW Testing Center
  • IASystem course evaluations
  • CLUE Drop-In tutoring center
  • ScorePak test scoring services
UW Bothell
  • UW Bothell safety services
  • UW Bothell custodial services
  • UW Bothell printing and copier services
  • UW Bothell digital communications
  • UW Bothell registration
  • UW Bothell financial aid
  • Graduate School Academics
  • Graduate School Program Development
  • Graduate School Support Services
UW Tacoma
  • Onboarding and transitioning high school students into college
  • Transition of students from lower division to upper division