TAP Ambassadors facilitate the development of a culture of service for their department. Strategic Consulting supports the Ambassadors in this work. 

Ambassador Goals:

  • Create a culture where employee input/innovation is encouraged
  • Ensure that customer feedback systems are in place and working well for all core services
  • Make process and system improvements to enhance service
  • Set service standards, communicate them to employees and customers, and hold employees accountable for them
  • Incorporate service into hiring, onboarding, training, performance management, websites, mission, strategies, projects, etc.

What's happening now? 

  • Meeting schedule (TBD)
  • Support for TAP Survey Action Plans

Tools to Facilitate Organizational Development

Interested in learning more? Contact us.