TAP Ambassadors facilitate the development of a culture of service for their department. Strategic Consulting supports the Ambassadors in this work.
- Create a culture where employee input/innovation is encouraged
- Ensure that customer feedback systems are in place and working well for all core services
- Make process and system improvements to enhance service
- Set service standards, communicate them to employees and customers, and hold employees accountable for them
- Incorporate service into hiring, onboarding, training, performance management, websites, mission, strategies, projects, etc.
What's happening now?
- Meeting schedule (TBD)
- Support for TAP Survey Action Plans
Tools to Facilitate Organizational Development
- See the Organizational Excellence Services page for links to tools and templates on Metrics and Analysis, Process Improvement, Change Management and more
- Core Services Tools
- Employee Engagement Discussion guide
- E-mail Netiquette guide (PDF version)
- Roadmap for the Development of an Organization/Unit/Programs/Teams